Contact Us

Fast Shipping

We ship 6 days a week (Monday through Saturday). Your order will be shipped within 24 hours of payment, unless that day is Sunday.

Standard Shipping: Most customers receive their bats within 7 business days via parcel post or priority mail, depending on your location.

Expedited Shipping: Need your bat faster? We offer overnight and express shipping options. Additional shipping costs apply.

Order Tracking

Once your order ships, you'll receive tracking information via email. You can use this to monitor your package's progress and estimated delivery date.

If you have any questions about your order or tracking, please call us at (585) 414-9389 and we'll be happy to assist you.

Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your bat for any reason, we offer hassle-free returns.

Return Window: Returns accepted within 30 days of delivery

Condition: Bat must be unused and in original condition

Process: Contact us at (585) 414-9389 to initiate your return. We'll provide instructions and a return authorization.

Manufacturer Warranties

All bats sold by Rochester Maple Bats come with the manufacturer's standard warranty against defects in materials and workmanship.

Coverage: Warranty terms vary by manufacturer. Most cover manufacturing defects but do not cover normal wear and tear or breakage from use.

Claims: If you believe your bat has a manufacturing defect, contact us immediately. We'll work directly with the manufacturer to resolve your issue.

Bat Care Tips

To maximize the life of your wood bat:

• Rotate the bat 1/4 turn after each swing to distribute impact
• Store in a cool, dry place away from extreme temperatures
• Never use in temperatures below 60°F
• Avoid hitting in batting cages with dimpled balls when possible
• Check for cracks or dents before each use

Questions? We're Here to Help!

Our experienced team is ready to assist you with product selection, orders, shipping, or any other questions you may have.